Frequently Asked Questions


1. Can I add my fiancé/friend to my membership, even if we have different last names?

You certainly can. You are allowed to put 2 names on your activation form but only one address.

2. Can I/we add more days and/ or ports to our Cruise?
Yes, you certainly can. Just let the reservations know you want to add days or ports when you book your cruise. Of course they will charge for the extra days or ports.

3. Can I/we trade vacations with other members?
Yes, you can. There are 2 ways you can do this. When you find a member that wants to trade vacations, just put your I.D. number and their name and address on the certificate and send it in and have them do the same. Or you can have the vacation sent to you and if you are close enough, then trade with them in person.

4. Do I/we have to use the vacations that come in my package first?
No. You may use your vacations in any order you like. Just remember, those that come in your package usually have a expiration date or an issue date and are good for 1 year from when you activate your package.

5. How can Coast Club offer this package so cheap?
Because this is a promotional package. Resorts and marketing companies have been selling similar vacation packages for many years, generally for a much higher price. The price of an airline ticket, cruise or resort stay depends entirely upon projected capacities and vacancy rates. These businesses find that participating in a vacation package program like ours is an outstanding form of advertising. We sell their vacations to you at dramatic savings, you get a fabulous vacation at pennies on the dollar, and they keep their airlines, cruises and resorts filled. Plus people will always spend money in the bars, casinos, restaurants, and souvenir shops. Another factor is Coastal purchases in huge quantities.

6. How can I give a vacation to my brother or sister?
Just put your I.D. number and their name and address on the certificate and send it in. The shipping company will send it to the address on the certificate. You could also have the shipping company send it to you. When you get it, you can wrap it up and then give it to them.

7. How long are the vacation certificate's good for?
The certificates are good forever, they don't expire. Once you send in a vacation certificate and receive your vacation in the mail, then you have 1 year to use it.

8. How long have you really been around?
The Coastal Vacation Package has been around since 1973 and we have millions of happy and satisfied members. All the companies we represent in our package are some of the most respected and ethical companies in the vacation and travel industry. Please see company history.

9. If I/we book a condo for my family, can we invite our friends to come and stay with us?
Many people do and many resorts ask you if you want to invite other people and will give them the same benefits as you. Just ask them when you are making your reservations.

10. Is the cruise really Free?
Yes and No. You do not pay for the "FUN SHIP" Cruise in your package. However, since you are not paying for the cruise, Carnival does ask for $100 good faith money when you book your cruise. When you get back, just call Carnival and they will send you your $100 back. You and I are responsible for taxes and port charges, which we would also pay if we bought the cruise.

11. Once I send in my vacation certificate how long does it take till I get it?
They are shipped via US Postal Service and it takes about 5 - 7 days depending on where you live. They are shipped from Kissimme, Florida. Our shipping company ships them out as soon as they get a request.

12. Once purchased, how many of these items are transferable to family or friends?
All the airfare, car rental card, car discount coupons, phone card and all vacations. The airfare discounts come in the package in a coupon form and the savings are immediate. The vacations also come in the package in a certificate form. You just just print your ID number on it and who you want it to go to. Either you or the person will send it to our shipping company with $6 (for s/h) and our shipping company will send the vacation to the name and address listed on the certificate. All of the membership cards come with your name(s) embossed on them like a credit card and are for members only.

13. What about kids. Can we take our kids with us?
Certainly. Most resorts let you add your child for free, however some resorts charge a small fee depending on their age. Just ask when making your reservations.

14. What about taxes and port charges?
Taxes and ports charges are still your (or the person taking the vacation) responsibility. This is not something Coast Club adds, it is the place you visit that adds it. If you bought the same cruise from a travel agent in your city, you would still have to pay these charges.

15. What are the vacations (other than the cruises) really worth?
Each vacation is worth between $300 - $500 depending on the vacation.

16. What are weekly "HOT SHEETS" or Burn Weeks?
They are last minute stays at resorts that have not met full capacity booking. The price of a airline ticket, cruise or resort stay depends entirely upon projected capacities and vacancy rates. A resort rarely achieves 100% capacity, and empty rooms cost them money. So resorts will discount the empty rooms up to 75% off to fill them and create special packages to attract guests to their resorts. If you call the number on the back of your condo card they will fax you their hot sheet specials or burn weeks to let you know what is available. They will do this every week if you wish.

17. What happens at the end of 1 year?

At the end of 1 year, our shipping company will send you a renewal form for the membership cards. If you want to keep your cards, just pay the $89.95 renewal fee plus shipping and the shipping company will send you new cards and directories for another year.

However, PLEASE keep your yellow copy of the membership application. This has your I.D. number on it and you need that number for the rest of your vacations. Nobody else has or knows your personal I.D. number.

18. What if I don't renew my cards?
No problem. You are not obligated to renew. The vacations, airfare and everything that came with your package is yours to keep and use whenever you wish. There is no renewal on the airfare or vacations.

19. What if one of my vacations has expired, can I still use it?
Well you can't say you haven't been warned. But most resorts want you to use your vacations and are very flexible. So what I would recommend is to call the resort or cruise line and ask them. They might work with you in one way or another. They may just go ahead and honor it or charge a small fee. It never hurts to ask. But call them first before tossing it.

20. What if one of the companies in the package goes out of business?
The Board of Directors would find another company with excellent ratings, the same or better benefits to replace them and you would be compensated for that.

21. Why don't all the vacations come with the package?
Unlike some other vacation packages, Coastal and the companies we represent want you to use all of your vacations. If they were all in the package, then they would all expire in 1 year. That would not be fair to you would it? So we start you out with 2-3 vacations that are activated. The others are in the package in a certificate form. When you are ready to use that vacation, just fill in your I.D. number, name and address and send it to our shipping company with $6 (for S&H) and they will send it to you. When you get it in the mail, then you have 1 year to use it.

22. Why is there more than 1 hotel card?
Different hotels offer different options, different locations and get booked at different times. If a hotel is booked due to an event, holiday or whatever, just use your other hotel cards and directories to find another hotel in the area you want to stay.

23. How can all this value in a Vacation Package cost only $1,295.00?
First you have to understand how the Vacation & Travel Industry works. The price of a resort stay, cruise, or an airline ticket depends entirely upon projected capacities and vacancy rates. A resort rarely achieves 100% capacity, and empty rooms cost them money. Resorts will reduce the room rates and create special packages to attract guests to their resorts because people will always spend money in restaurants, bars, souvenir shops, and casinos. Another factor is that Coastal purchases in huge quantities.

24. How do I know this isn’t a scam and will be shut down tomorrow?
All of the companies in this package are some of the most respected and ethical companies in the vacation and travel industry. Most of the companies have been doing business for the past 15 to 25 years, depending on the company. We welcome anyone to check out each of the companies we represent and see for yourself the long-term track record filled with excellent customer service and integrity.

 


 
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